How can we help?

01Contact the PostCounts team

Email postcounts@kalowave.com for app support, privacy questions, account requests, purchases or content concerns. Include your preferred language; you can contact us in English or Chinese.

For a technical issue, include your device model, operating system, app version and a short description of what happened. A screenshot or project identifier can help. Never send your password, verification code, full payment-card details or unrelated sensitive content.

02Purchases and subscriptions

For a missing purchase, include the store used and your order identifier. Check that you are signed into the original store account, and use Restore purchases in the app where available. Manage renewals and cancellation in Apple or Google subscription settings.

Deleting the app or your PostCounts account does not cancel a subscription. Refund requests are handled under the store's procedures and applicable consumer law.

03Privacy and account requests

For access, correction, data deletion or account deletion, email us from the address associated with your account where possible. We may need proportionate verification to protect your account. You do not need to reinstall the app to send a request.

The Account deletion page below explains the app and web request routes, data scope and subscription steps.

04Report a content or rights concern

Send the project or content identifier, a description of the concern and any information showing your rights or authorization. If possible, include where the content appears. Avoid forwarding unnecessary personal information. We will assess the report and follow up where appropriate.