Terms of service

01Your agreement with PostCounts

These terms govern your use of the PostCounts apps, website and related services provided by Kalowave Technology Co., Limited. By accepting these terms or using the service where legally sufficient to form an agreement, you agree to them. If you do not agree, do not use the service. Our Privacy policy explains how we handle personal information; accepting these terms does not replace any separate consent required by law.

You must have legal capacity to enter this agreement, or the necessary authorization of a parent or guardian. If you use PostCounts for an organization, you represent that you may bind it. Features, availability and offers may vary by device, region and plan.

02Your account

Provide accurate account information and keep your sign-in credentials secure. You are responsible for use of your account within your control. Tell us promptly about suspected unauthorized access. Do not impersonate another person, transfer an account without permission, or use another person's account without authorization.

Third-party sign-in is also subject to the provider's terms. You remain responsible for maintaining access to the email address or identity provider associated with your account.

03Your content and permitted use

You retain the rights you have in material you submit. You grant us and service providers acting for us a limited license to host, process, reproduce, transform and deliver that material as needed to provide and secure the service, handle your requests, and comply with law. This does not transfer ownership of your materials to us.

Subject to applicable law, third-party rights and any disclosed feature or asset license, you may use your outputs for personal or commercial creative purposes. We do not guarantee that generated material is exclusive, copyrightable, accurate or free of third-party rights. You must review it and obtain any permissions required for publication or commercial use.

You must have the rights and consents needed for uploaded materials, including music, trademarks, personal data, likeness and voice. Do not represent synthetic content as authentic where that would mislead people or violate applicable disclosure requirements.

04Responsible creation

Do not use PostCounts for unlawful content, child sexual exploitation, non-consensual intimate material, harassment, fraud, deceptive impersonation, infringement or other harmful conduct. Do not bypass safeguards, access controls, usage limits or payment requirements, disrupt the service, or access data without authorization.

AI results may be inaccurate, unsuitable or similar to results generated for others. Review outputs before using them. You remain responsible for your inputs, publication decisions, required AI labels and compliance with the rules of the platform where you publish.

Report content or rights concerns to postcounts@kalowave.com with sufficient information for us to investigate. We may restrict or remove content or suspend access when reasonably necessary to address violations, security risks or legal obligations, with notice and an opportunity to contact support where appropriate.

05Subscriptions, credits and store purchases

Paid features, prices, billing periods, included credits, renewal terms and any expiration or usage limits are shown in the applicable offer or purchase screen before you pay. Taxes and available payment methods depend on your store and region. Do not assume that an offer for another Kalowave product applies to PostCounts.

Where you purchase an auto-renewing subscription through Apple or Google, it renews under the terms shown by that store unless you cancel within its required period. Manage or cancel it through your Apple or Google subscription settings. Removing the app or deleting your PostCounts account does not automatically cancel a subscription.

Use the app's restore-purchase option, where available, with the store account used to purchase. Contact us if an entitlement does not appear. Refunds and cancellation rights follow the applicable store rules and mandatory consumer law; these terms do not exclude a statutory refund right. Credits are service entitlements and are not a bank balance or transferable currency.

06Service rights and availability

PostCounts, its software, branding and other service materials belong to us or our licensors. We grant you a limited, non-exclusive right to use the service in accordance with these terms. No broader intellectual property rights are transferred.

We may maintain, change or discontinue features. We will provide any notice, continued access or remedy required by your purchase terms or applicable law for material changes to paid services. We do not promise uninterrupted availability, a particular creative result, sales, engagement or revenue.

07Ending use and deleting your account

You may stop using PostCounts at any time. To request account deletion, use Profile → Delete account or the Account deletion page linked below. Cancellation of a store subscription is a separate step. The Privacy policy explains associated data and retention exceptions.

We may suspend or end access for material violations, unlawful use or serious security risks. Where appropriate and legally permitted, we will provide notice and a chance to resolve the issue. Provisions that by their nature survive termination, including accrued payment obligations and rights protections, continue to apply.

08Disclaimers and limits of liability

To the extent permitted by applicable law, the service is provided as available and we disclaim implied warranties not expressly stated here. We are not responsible for external services, publication platforms or losses caused by use outside these terms.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, and our total liability arising out of the service is limited to the fees you paid to us for PostCounts in the twelve months before the event giving rise to the claim. Nothing excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited.

09Governing law and disputes

Subject to mandatory protections that apply where you live, these terms are governed by the substantive laws of mainland China, without applying conflict-of-law rules. Contact us first so that we can try to resolve a dispute.

Where legally enforceable, disputes not resolved by consultation will be submitted to the Shenzhen Court of International Arbitration (SCIA) under its applicable arbitration rules, with proceedings in Chinese in Shenzhen. This does not deprive consumers of mandatory local protections, access to competent courts or other rights that cannot be waived by agreement.

10Additional terms for Apple users

For an app obtained through the App Store, Apple's standard Licensed Application End User License Agreement applies to the app license unless a valid custom EULA is provided in the store listing. These service terms apply alongside that license and do not override mandatory Apple terms.

PostCounts support is provided by us, not Apple. For purchases or refunds processed by Apple, follow Apple's applicable procedures.

11Changes and contact

We may update these terms and will give notice of material changes as required. Changes do not remove rights already accrued or any mandatory consumer protections. If a provision is unenforceable, the rest remains effective to the extent permitted by law. Both language versions are provided for accessibility; mandatory local language and consumer rules continue to apply.

Contact PostCounts at postcounts@kalowave.com. Provider: Kalowave Technology Co., Limited, RM.517, NEW CITY CENTRE, 2 LEIYUE MUN ROAD, KWUN TONG, KOWLOON, HONG KONG.