PostCounts01Request deletion in the app
Open PostCounts → Profile → Delete account. Review the consequences, complete any required identity verification, and confirm your request. If you use Sign in with Apple, you may be asked to authenticate with Apple again.
If you cannot sign in or complete verification on your device, use the email route below. Do not share your password or verification codes with support.
02Request deletion without the app
Send an email to postcounts@kalowave.com with the subject “PostCounts account deletion request”. Include the email address or sign-in method associated with your PostCounts account and state that you want the account and associated personal data deleted. Sending from your registered address can help us verify the request.
The button below opens an email draft; it does not submit a request or delete anything automatically. Send the email to start the request. If you have no email app configured, copy the address and use your usual email service. We may ask for proportionate identity verification and will explain the processing steps and any applicable timing or retention exceptions.
03What the request covers
The request covers your PostCounts account and associated personal data, including profile information, sign-in associations, projects, uploaded media and generated content. Explain in your email if you want to request deletion of particular data without closing the account; we will tell you if that data is necessary to keep providing the service.
Some records may need to be retained for legal obligations, transaction records, fraud prevention or dispute resolution. Backups may remain until their normal expiry and are restricted from ordinary use. We will explain relevant exceptions when handling your request. Deleting PostCounts does not automatically delete separate accounts for other Kalowave services or copies you have exported or published elsewhere.
04Cancel subscriptions separately
Account deletion and subscription cancellation are separate. Before deleting your account, manage or cancel active PostCounts subscriptions in Apple or Google subscription settings to avoid unwanted renewal. You can still contact us about deletion if you need help with this step.
Deletion does not itself request a refund. Store refund policies and mandatory consumer rights continue to apply. Save any content you want to keep before confirming account deletion; deleted content may not be recoverable.
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