Privacy policy

01Who we are and what this covers

PostCounts is provided by Kalowave Technology Co., Limited ("we", "us"). This policy covers the PostCounts iOS and Android apps, postcounts.com, and support for these services. Other Kalowave products and third-party services have their own notices.

Our address is RM.517, NEW CITY CENTRE, 2 LEIYUE MUN ROAD, KWUN TONG, KOWLOON, HONG KONG. For privacy questions or requests, contact postcounts@kalowave.com.

02Information we handle

Account and support information: your email address or phone number, account identifier, profile name and avatar, sign-in provider information, language preference, and information you send to support. The fields collected depend on how you sign in and which features you use.

Creative content: photos, video, audio, voice recordings, scripts, prompts, product information, and other materials you submit, together with generated results, project records, and feedback. Content can contain personal information about you or other people.

Service and transaction information: generation requests, credit usage, subscription status, purchase receipts and transaction identifiers used to validate purchases and provide entitlements. Apple or Google processes store payments; we do not receive your full payment-card details from those purchases.

Technical information: IP address, device and app information, a device identifier, push notification token where enabled, service logs, errors and performance information. When enabled under your privacy choices and applicable permissions, analytics and attribution may also process usage events and advertising identifiers.

03Why we use information

We use information to create and secure your account, process your creative requests, save and deliver your projects, validate purchases, provide support, investigate abuse and failures, and meet legal obligations. Optional measurement helps us understand feature use and the effectiveness of our marketing.

Where a legal basis is required, we rely on performing our agreement with you for requested services, legal obligations where applicable, legitimate interests such as service security where permitted and balanced against your rights, and consent where required for optional analytics, advertising measurement, permissions, or sharing. You may withdraw consent without affecting earlier lawful processing.

04Creative content and AI services

Processing a generation request may require sending your selected inputs to service providers that run AI models or related media processing, and returning the results to PostCounts. Share only the material needed for the feature. You must have permission to use other people's personal information, image, likeness and voice.

Read any feature-specific notice before submitting material. If a feature involves additional uses of your information or consent is legally required, that notice and the requested permission apply in addition to this policy. Contact us for questions about the processing of a particular project. Do not submit confidential or sensitive information that is unnecessary for your request.

05Service providers and other disclosures

Providers help us with hosting and storage, authentication, AI and media processing, notifications, customer support, purchase validation and service reliability. They receive information needed for their roles, subject to applicable contractual and legal safeguards.

The mobile app integrates Firebase / Google Analytics for optional product measurement, Tenjin for attribution and conversion measurement, and Sentry for error and performance diagnostics. Depending on consent and platform permissions, measurement can include account or device identifiers, usage events, purchase events, advertising identifiers and privacy-preserving attribution signals. Sentry diagnostics can include technical context and masked session replay associated with errors. Apple and Google also process sign-in or store transactions when you use those services.

We may disclose information when necessary to comply with law, protect rights and security, or carry out a business transfer with appropriate safeguards. We do not make your private projects public merely because you created them; sharing or publishing through another platform is subject to your actions and that platform's rules.

06Your choices and device permissions

In the app, open Profile → Privacy choices to review available analytics and advertising measurement choices. On iOS, system tracking permission is separate; granting it does not override an optional measurement choice you have turned off. Privacy-preserving attribution may still operate where permitted by your measurement choices and platform rules.

Photo, camera, microphone and notification permissions are requested when relevant to a feature. You can change them in system settings; denying a permission can limit that feature. Select only the media you intend to provide where your device supports limited access.

The public PostCounts website does not currently embed the mobile analytics or attribution SDKs. Its hosting infrastructure may process ordinary request and security logs. Following an external link is subject to the destination's privacy practices.

07Retention and security

We keep information for as long as needed for the purposes described here, considering the service you request, account activity, legal retention duties, security needs and dispute resolution. Different categories can have different retention periods. We delete or de-identify information when it is no longer needed, subject to applicable retention duties and backup lifecycles.

We use reasonable technical and organizational safeguards, including access controls, to protect information. No system or transmission method is completely secure. Contact us if you suspect unauthorized access to your account.

08Access, correction and deletion

Depending on your location, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to processing, and withdraw consent. You may also raise concerns with your local data protection authority. Email postcounts@kalowave.com to make a request; we may verify your identity using information proportionate to the request.

You can initiate account deletion in Profile → Delete account, or request it without the app using the Account deletion page linked below. This concerns your PostCounts account and associated data, including projects and uploaded media, subject to legal retention exceptions. We will explain any verification, timing or retention exceptions relevant to your request. Deleting an account does not automatically cancel an Apple or Google subscription or delete accounts for other Kalowave products.

09International processing

Our services and providers may process information in countries other than where you live, whose data protection laws may differ. Where required, we use applicable transfer safeguards, such as contractual protections or another legally available mechanism. Contact us for information about safeguards relevant to your data.

10Children and young users

PostCounts is not directed to children. If you are below the age at which you can independently consent to the service or its data processing in your location, a parent or legal guardian must provide any required authorization. Contact us if you believe a child has provided personal information without the required authorization so that we can investigate and take appropriate action.

11Changes and contact

We may update this policy as our services or obligations change. The date above identifies the current version. We will provide notice of material changes and request consent where required. For this policy or any privacy request, email postcounts@kalowave.com.